TeleTech expands technology-based offerings with acquisition of Illinois-based TSG

By: Steve Friday January 11, 2013 0 comments Tags: Englewood, Ken Tuchman, TeleTech Holdings

ENGLEWOOD - TeleTech Holdings Inc. (Nasdaq: TTEC), a provider of technology-enabled customer experience solutions, has acquired Aurora, Illinois-based Technology Solutions Group, a provider of customer-focused communications solutions, TeleTech announced.

"Our clients are increasingly seeking a partner that can design and deliver a holistic, customer-focused communication solution that ensures either customer have the best experience regardless of the device, location or media they choose," said Ken Tuchman, TeleTech chairman and CEO.

"The TSG acquisition will further strengthen our technology-driven revenue in the large enterprise market while also expanding our reach into small and medium businesses to further leverage our marketing services and cloud-based solutions."

The acquisition closed on Dec. 31, TeleTech said, and is expected to immediately add to the company's earnings. Terms of the acquisition were not disclosed.

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