Wednesday October 10, 2012 0 comments
ENGLEWOOD - TeleTech Holdings Inc. (Nasdaq: TTEC) has acquired Guidon Performance Solutions and its wholly-owned subsidiary, Synovation Health Collaborative, the company announced.
Guidon is an international management consulting firm focused on helping some of the world's largest service companies realize the benefits of operational and cultural transformation, TeleTech said.
"The acquisition of Guidon extends TeleTech's management consulting expertise around customer experience optimization and further strengthens our ability to go from strategy to execution in delivering fully-integrated solutions that help clients increase revenue and improve profitability," said Ken Tuchman, TeleTech chairman and CEO.
"In today's hyper-competitive business climate, providing a high-quality customer experience has become the sole differentiator for our clients and requires a steadfast commitment to operational and cultural excellence," said Ron Wince, Guidon's president and CEO.
Terms of the acquisition were not disclosed.
TeleTech helps companies design, enable, manage and grow customer value through the delivery of superior customer experiences across the customer lifecycle.
For more information, visit www.teletech.com.