Friday September 16, 2016 0 comments
As part of the company's ongoing commitment to staying on the cutting edge of travel technology, eBags said it has developed an app-enabled ID tag that helps lost bags get reunited with their owners, while using patent-pending privacy controls to let customers control which personal information they display on the tags, and when.
The innovative tag moves away from the traditional luggage tag, which prominently displays the owner's contact information for anyone to see, as there's no other way for missing bags to find their way home.
The contact information on a traditional tag is static, so these tags can't account for the unexpected schedule and location changes that are part of the modern journey. But with the app-enabled Connected Luggage Tag, users' contact information is stored in the cloud so it can be updated anytime to reflect the correct location, new address, or any other changes to personal information.
"Whether you're traveling for business or pleasure, lost luggage can ruin a trip," said Mike Edwards, eBags CEO.
"We wanted to leverage cloud-based technology to help travelers avoid hassles and preserve their privacy. It's a small effort on our part that can make a huge difference for our customers."
"As a company, we've always been about creating connections; between people and places, and between people and their favorite travel products,” said Peter Cobb, eBags co-founder and EVP.
“Using technology to make those connections easier is the natural next step for us."
The eBags app is free, the company said, and is available for Apple and Android mobile phones.
After downloading the app, the Connected Luggage Tag is easy to use. Users simply follow the prompts to name their bag, then enter their contact information and indicate which personal details they'd like to display.
They can then link their bag to the tag in one of three ways: by scanning the QR code, tapping the chip on their NFC-enabled phone, or entering the Tag ID listed on their eBags Connected Luggage Tag.
Should a customer notice that a bag goes missing, they simply use the app to mark it as lost, then take a moment to confirm or update their contact information. When somebody finds the bag, all they have to do is scan the QR code or visit the URL on the tag to get in touch using the eBags app.
The eBags Connected Luggage Tag retails for $4.95, and is available exclusively at eBags. In the first few weeks since the soft launch of the product, thousands of customers have already purchased one of the 14 unique tag designs -- making it one of the most quickly adopted eBags products in company history.