Thursday October 11, 2018 0 comments
BOULDER -- Radish Systems announced the deployment of its ChoiceView Visual IVR (Interactive Voice Response system) at Mile High United Way's 2-1-1 Help Center.
Radish said ChoiceView provides smartphone callers with emergency shelter locations in an easy-to-understand visual format. As a result, users calling Mile High United Way's 2-1-1 service now have the option of seeing shelter information as an alternative to listening to a lengthy voice announcement.
The ChoiceView Visual IVR allows Mile High United Way’s 2-1-1 Help Center to provide critical resources when their offices are closed through visual self-service. The visual menu delivered during the phone call can be saved to the home screen of the caller's phone for quick access to shelter locations next time.
As the weather gets colder, more people seek shelter and enhanced "voice with visual" communications powered by ChoiceView can help individuals in need quickly find assistance.
“We’re pleased to collaborate with Radish Systems to offer 2-1-1 callers an easy way to see and hear shelter information, whenever we’re unable to answer the phone live,” said David Holland, Mile High United Way’s 2-1-1 manager.
“Nearly 45% of after-hours callers choose to use the ChoiceView Visual IVR to receive emergency shelter information. It’s really helpful for smartphone callers who often have no way to write down the information.
“They can quickly see menu options, then automatically transfer to the 2-1-1 website for detailed shelter locations.”
When a user calls Mile High United Way’s 2-1-1 after hours, an automated phone system allows callers to navigate shelter and crisis services.
ChoiceView Visual IVR offers mobile callers the option of seeing visual information instead of listening to voice prompts. The caller then receives an SMS text to launch a browser and view the information.
There's no mobile app that needs to be installed or used. While viewing the visual menu delivered by the ChoiceView Visual IVR, a caller can choose the best shelter option via a single tap. Then a web page of shelter locations is shown.
The visual menu delivered during the phone call can be saved to the home screen of the caller's phone, as an icon, for quick access to shelter locations next time.
Mile High United Way’s 2-1-1 Help Center helps people understand, connect, and access community resources. In 2017, 2-1-1 received nearly 80,000 requests for help.