Navigant: Utilities leveraging IoT for managed services better positioned to develop trust with customers

Friday April 1, 2016 0 comments Tags: Boulder, Navigant Research, Casey Talon, IoT


BOULDER -- According to a new report from  Navigant Research,  utilities that leverage IoT for managed services will be better positioned to develop trusted advisory relationships with customers.

A new slide-based report from Navigant explores the U.S. market for the Internet of Things (IoT), focusing on technology trends, customer adoption, utility rollouts, and the vendor landscape, with cost-curve projections and adoption forecasts through 2025.NavigantNEWlogoUSE

In the past, Navigant said utilities have largely focused on traditional demand-side management (DSM) program engagement to incentivize customer investment in specific technologies or behavior changes. But IoT opens the door to deeper and ongoing relationships with residential and commercial customers through devices, software, and services. 

“IoT can help utilities transition into new ongoing advisory and managed services relationships to gain better insight into customer loads and improve customer satisfaction,” said Casey Talon, Navigant principal research analyst. 

This new approach to customer engagement will direct behavior modification, load control, and conservation in concert to maximize reliability and resiliency of the grid.”

Navigant Research estimates 70,000 customers will be in pilot-scale utility IoT engagements across the U.S. by 2020, representing an estimated $500 million market.

According to the report, drivers including cost containment, demand for customer choice, and improved synergies with existing DSM programs, create an environment for IoT to help transform the relationship between utilities and their customers.

The report, IoT Enabled Managed Services, examines the IoT market in the United States with a focus on technology trends, customer adoption, utility rollouts, and the vendor landscape. Cost curve projections and adoption forecasts are provided through 2025, along with estimated customer distribution by U.S. state.

Featuring Navigant Research’s Utility Technology Disruption Matrix and Execution Grid, the report also examines implications for traditional utility business models, features utility case studies, and offers strategic recommendations for industry stakeholders to position for long-term success.

An Executive Summary of the report is available for free download on the Navigant website.