Friday October 2, 2020 0 comments
BOULDER -- Radish Systems announced deployment of its ChoiceView Visual Phonebot at Mile High United Way's 2-1-1 Help Center.
ChoiceView allows callers with mobile devices to visually navigate and view COVID-19-related information during a standard 2-1-1 call.
No mobile app is required, and no broadband connection is needed. It works with first-time callers. As a result, callers can access COVID-19 resources more efficiently than with a voice-only call.
Radish said this will help alleviate Mile High United Way's 2-1-1 Help Center so they can meet the high volume of calls and respond to clients and assist them with critical resources -- an important consideration during times of COVID-19 call spikes or other emergencies.
"We're pleased to collaborate with Radish Systems to offer 2-1-1 callers an easy way to see and hear COVID-19 related information, and other critical resources,” said David Holland, Mile High United Way's 2-1-1 Help Center director.
“It's really helpful for smartphone callers to be able to see and access relevant information visually. Callers can then save that information on their device -- via browser history, screenshot or bookmark -- and have it available for quick reference next time, without even making a call."
When a user calls Mile High United Way's 2-1-1 Help Center, a ChoiceView Visual Phonebot offers the opportunity to engage visually. The user stays on the call and can view COVID-19 resource information, including COVID-19 testing locations, shelter and food options, and utility and rent assistance.
With ChoiceView, any visual information delivered during the 2-1-1 call can be saved on the user's device for future reference.
ChoiceView starts with the familiarity of a phone call and adds a visual dimension. It fills the gap between a basic phone call and a video teleconference. It preserves voice quality without needing a high-bandwidth connection. It's inherently compatible with business phone systems and voice platforms such as Amazon Connect, Twilio, Cisco, and Avaya.
With ChoiceView's Visual Phonebot, Radish said companies are finding improved call containment, shorter call handling time, enhanced caller understanding, higher first-call resolution rate, and increased caller satisfaction.