Friday August 3, 2018 0 comments
COLORADO SPRINGS -- Cherwell Software, LLC, a leader in service management, named Sam Gilliland as its new CEO.
Gilliland is former chair and CEO of travel industry technology giant Sabre Corporation and Travelocity.com. The announcement was made by Cherwell Co-founder Vance Brown, who has been serving as interim CEO and will remain the company’s chairman of the board.
“I am beyond thrilled to welcome Sam to Cherwell,” said Brown. “I am deeply proud of the company that we have built over the last 14 years and am confident that now is a pivotal time for the company’s growth with the right leader at the helm.
“Sam’s unique experience leading a world-class technology organization aligns with our mission to pioneer innovation, provide mission-critical service, and optimize operations for our customers.”
Cherwell is a market leader in the service management category, which is forecast to be a $30 billion market by 2020.
With a growing roster of global customers and an industry-leading 96-percent renewal rate, Cherwell said it has received nearly a quarter-billion dollars in investments, including a recent $172 million from KKR in April.
“In helping teams architect, deliver, and manage service experiences that are adaptable, connected, and insightful, Cherwell far outpaces other companies in the space,” said Vini Letteri, managing director, TMT Growth Equity at KKR and a Cherwell board member.
“A leader like Sam will only help propel them farther, faster.”
“It’s an honor to be joining Cherwell -- a great success story and one of the fastest-growing tech companies in a market that is taking off,” said Gilliland.
“I am as excited about the opportunity for growth through Cherwell’s customer-centered, award-winning technology as I am about the talented team and strong culture that Vance and the overall organization at Cherwell have built.”
Recently, Gilliland served on several private and public company boards, including as lead director at Rackspace Hosting.
He also served as an executive partner at Siris Capital, a technology-focused private equity firm.
While at the helm of Sabre, he led more than 10,000 employees in 60 countries, spanning all segments of the travel industry. In his decade serving as the chief executive of Sabre, Gilliland pioneered the application of technology and customer service to help drive higher levels of productivity across organizations.