Monday October 12, 2015 0 comments
COLROADO SPRINGS -- Cherwell Software announced a strategic technical alliance with Dell to deliver an expanded set of IT management features to each company’s respective customers.
Under the agreement, Cherwell said its IT service management capabilities will be an available integration from within the Dell KACE product for customers wanting to access Cherwell’s ITIL-compliant solution.
Also under the agreement, Dell KACE’s endpoint management functionality will be integrated into Cherwell Service Management.
The companies said an initial integration between the products exists today, and they will work closely to build deeper and more comprehensive integrations through shared APIs.
“As organizations undergo a digital transformation to the 3rd Platform, IT will consist of increasingly heterogeneous and hybrid technologies that add significant complexity to IT service and support within the enterprise,” said Robert Young, IDC research director.
“The Cherwell Software and Dell KACE technical alliance indicates both companies’ strong commitment in enabling IT organizations to optimize the delivery of services and support across increasingly complex and dynamic landscapes.”
“Our strategic relationship with Dell means our mutual customers can establish that critical, yet elusive link between their IT infrastructures and the services they deliver to business users,” said Vance Brown, Cherwell’s co-founder and CEO.
“Without this link, IT teams can’t possibly keep up with the demands of their own internal customers, much less innovate in ways that create genuine business value.”