Friday July 19, 2019 0 comments
GREENWOOD VILLAGE -- CSG (NASDAQ: CSGS) announced it is introducing CSG Field Service Management, an award-winning, cloud-based advancement of its Workforce Express product suite, enhanced to help companies integrate field service management into their overall customer experience.
CSG said emerging technology is rapidly reshaping how companies strategically invest in their customer experience. In fact, according to Gartner, two-thirds of all customer experience initiatives will employ some form of technology by 20221.
Companies are not only leveraging technology to create efficiencies, but also to better understand their customers and meet their needs.
The CSG Field Service Management product suite (video) transforms the way service technicians conduct their work, providing a real-time, 360-degree view of a company’s field operations:
“CSG has been delivering field service management solutions to clients for more than 20 years,” said Chad Dunavant, CSG’s head of global product management.
“Leveraging our vast expertise in the FSM space, we are excited to introduce our modernized product suite to help maximize our customers’ worker productivity, while positioning the product to support the growing demands of the service ecosystem.”
CSG said the Field Service Management product is part of the company’s Customer Communication Management (CCM) portfolio, which customers use to send over 1.5 billion messages to their end-users each year across a diverse set of channels including print, SMS, email, online, and automated voice.
CSG said it provides flexible, personalized customer communications management and field service management solutions in an integrated approach to help deliver a unique customer experience across all digital and traditional channels.